Specialists in Programme & Project Management
What we do
Retail Solutions Consulting can draw on a wide range of experience delivering projects over the past 20 years, from department stores (House of Fraser, Harvey Nichols and Selfridges) and fashion retailers (Ted Baker and AllSaints). A sample of these are:
- ERP implementation (Mercatus, Merret, Dynamics AX)
- E-commerce platforms (BT Fresca, Magento, Websphere, Hybris)
- E-commerce hosting (AWS)
- Payments (Sagepay, Paypal, gift cards)
- CRM (Salesforce, Emarsys, Exponea)
- Omnichannel (click & collect, return to store, ship from store, in store payments)
- Point of sale (credit card terminals, clienteling)
- Business Intelligence (Board, Oracle data warehouse, Google Biq Query, Tableau)
- Warehouse management systems and processes
- Wholesale order management (NuOrder)
- Customer contact centre
This broad range of projects covers a multitude of different business areas, each with its own set of challenges in terms of technical implementation as well as the accompanying business change.
Retail Solutions Consulting understands what works and what doesn't, fitting in with each client's own ways of working and providing guidance on best practice. We can offer leadership with proven communication to C-suite stakeholders, as well as the ability to confidently work with end users to understand what they need from a solution (and challenging "we've always done it that way" as a requirement).
Our Services
Benefit from the knowledge of our experienced team.
Programme Management
Working with you to define your road map, or providing management of your current programme with the appropriate level of governance.
Project Management
With a proven track record across many different projects, we will work with the technical and business teams to ensure that your projects are successfully delivered on time and on budget.
Business Analysis
Performing as-is and to-be analysis with stakeholders to ensure that the project requirements are understood, while providing guidance around industry best practice.
Project Recovery
Whether a project is running late or over budget, or it has gone live and hasn't met its requirements, we will work with you to make pragmatic decisions to bring the project back on track.
Why You Should Choose Us
Experience working in Retail, Wholesale and E-Commerce
Areas of expertise
- Enterprise Resource Planning
- Omnichannel
- Website re-platforming and hosting
- Wholesale, franchise and drop ship
- Customer Relationship Management
- Warehouse Management Systems
- Point of Sale
- Business Intelligence
Project Management
- Waterfall and Agile (using Kanban or Scrum), utilising relevant elements from each methodology as relevant for each project
- Management of in-house, off-shore and 3rd party development teams
- Running RFPs to select new partners
- Full project life-cycle
- Appropriate project governance
- Identification and management of risks and issues
- Budgeting
- Business transformation
- Certified in PRINCE2 and AgilePM